Pure Romance Help Center

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This site is designed for customers. If you need assistance with your distributor account, please go to the Online Office and enter a support ticket.

I am/was a distributor and have questions

General Questions

What's the shelf life of your products?

Does my toy have a travel lock option?

When will item be back in stock?

Do you offer a warranty on your products?

How do I charge my toy?

How to Find the Right Replacement Charging Cord

Truly Sexy Flirt Perfume

Limited Time Brand Collaborations

Product Questions and Issues

What is your cancellation policy?

Can I edit or add anything to my order?

What do I do if I am missing an item in my order?

What do I do if I receive the wrong item in my order?

What’s your return policy?

Order Issues

Do you offer discreet shipping?

What is your shipping policy?

Do you ship worldwide?

How much does shipping cost?

How long does delivery take?

How do I track my order?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Shipping Information

How do I apply promo/discount codes?

What items are restricted from sales and promotions?

How do I take advantage of your BOGO sale

I didn't get my free item from the recent promotion

Promotions, Coupons, and Rewards programs

Looking for a Catalog? We’ve Gone Digital!

How do I reset my password?

How do I sign up for your marketing emails/newsletter?

How do I stop emails or text messages from Pure Romance?

How do I sign up to be a distributor or affiliate?

How do I have a party?

How do I find a distributor near me

How do I shop with my favorite distributor?

Affiliate Program

I am/was a distributor and have questionsUpdated a month ago