I didn't get my free item from the recent promotionUpdated 3 months ago

We understand that you may be wondering why a free item wasn't included in your order, and we’re here to help clarify!

Here are a few reasons why this might happen:

1. Free item was not chosen: During some promotions, customers have the option to choose their free item.  When this is the case, a promotional box will open with the available options.  If this screen is closed before a product is chosen, then no free item is awarded. 
   

2. Order Total Not Met: For the free item to be included, the total value of the items in your cart may need to meet a minimum requirement. If this total wasn’t reached, the discount may not apply.

3. Exclusions on Certain Products: Some products may be excluded from our promotion. Be sure to check the product description for any notes on eligibility, as some items may not qualify for the free offer.

If you believe your order should have qualified but still didn’t receive the item, please feel free to contact our support team. We’re happy to help sort it out and ensure you get the savings you deserve!