Pure Romance Help Center

Once your order ships, you&#x2019;ll receive an email confirmation with your tracking number. You can also view your tracking information anytime by visiting My Account and selecting Order History.&#xA0;Track your package through the carriers&apos; websites, linked below.Select the carrier and enter your tracking number. You&#x2019;ll also find contact information for the carrier on their website if you need additional details, as they can provide further tracking insights.&#xA0;<a href="https://tools.usps.com/go/TrackConfirmAction_input" style=" text-decoration: none;">USPS</a> <a href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" style=" text-decoration: none;">UPS</a> <a href="https://www.fedex.com/apps/fedextrack/?action=track" style=" text-decoration: none;">FedEx</a> <a href="https://track.amazon.com/" style=" text-decoration: none;">Amazon Shipping</a><a href="https://www.ontrac.com/servicesTracking.asp" style=" text-decoration: none;">OnTrac</a>&#xA0;

Once your order ships, you’ll receive an email confirmation with your tracking number. You can also view your tracking information anytime by visiting My Account and selecting Order History. Track your package through the carriers' websites, linked b

How do I track my order?

Shipping Information

What's the shelf life of your products?

Does my toy have a travel lock option?

When will item be back in stock?

Do you offer a warranty on your products?

How do I charge my toy?

How to Find the Right Replacement Charging Cord

Truly Sexy Flirt Perfume

Limited Time Brand Collaborations

Product Questions and Issues

What is your cancellation policy?

Can I edit or add anything to my order?

What do I do if I am missing an item in my order?

What do I do if I receive the wrong item in my order?

What’s your return policy?

Order Issues

Do you offer discreet shipping?

What is your shipping policy?

Do you ship worldwide?

How much does shipping cost?

How long does delivery take?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

How do I apply promo/discount codes?

What items are restricted from sales and promotions?

How do I take advantage of your BOGO sale

I didn't get my free item from the recent promotion

Promotions, Coupons, and Rewards programs

Looking for a Catalog? We’ve Gone Digital!

How do I reset my password?

How do I sign up for your marketing emails/newsletter?

How do I stop emails or text messages from Pure Romance?

How do I sign up to be a distributor or affiliate?

How do I have a party?

How do I find a distributor near me

How do I shop with my favorite distributor?

I am/was a distributor and have questions

General Questions

Affiliate Program

How do I track my order?Updated 4 months ago