.png){kind=logo}
At Pure Romance, we understand the importance of privacy when ordering personal items. That's why we take every measure to ensure that your order is discreetly packaged and shipped to you. How do we protect your privacy?. Discreet Packaging: All Pure
Orders are typically processed and shipped within 4 business days after the order is placed. It's important to note that Pure Romance and our shipping partners do not consider weekends and holidays as business days. Delivery times are calculated from
Pure Romance offers shipping to the United States and 20 other countries*. For Australia and New Zealand customers, please visit au.pureromance.com. Orders shipped outside the United States may be subject to taxes and duties that are paid for by the
Standard shipping is free for orders over $99+ (before tax and after the coupon code is applied) otherwise the cost is just $3.99. We also offer 2-Day Express for orders being shipped to the Continental US for a flat rate of $25.00. International Del
Delivery times vary depending on the shipping method, carrier, and destination. Standard Ground (Continental US): 7 - 10 Business Days(Shipments to HI, AK, and APO addresses may take between 2-3 weeks for delivery). 2-Day Express: 2 Business Days.
Once your order ships, you’ll receive an email confirmation with your tracking number. You can also view your tracking information anytime by visiting My Account and selecting Order History. Track your package through the carriers' websites, linked b
To report a missing order or if it's lost in transit, contact Customer Support by clicking here . A replacement order will only be considered after 15 days of no tracking movement. Refunds are not available after 90 days from the delivery date of the
If your package is marked as delivered but you haven’t received it, don’t worry right away! Occasionally, packages are scanned as delivered a bit earlier than they actually arrive. We recommend waiting a day or two, as it may still show up. In the me