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My order was marked delivered but it’s not here.Updated 4 months ago
If your package is marked as delivered but you haven’t received it, don’t worry right away! Occasionally, packages are scanned as delivered a bit earlier than they actually arrive. We recommend waiting a day or two, as it may still show up.
In the meantime, please check around your property in areas where the package could have been left, such as exterior doors, your porch, back patio, or garage. It’s also a good idea to check with neighbors in case someone else picked it up for you.
If your package still hasn’t turned up after checking, please contact the carrier directly to report it as “Not Delivered.” They will initiate an investigation to locate your package.
If the package is determined to be lost, kindly send us an Email with the claim number, and we will be happy to assist you with re-shipping your order.