Once an order has been placed, we are unable to cancel it. If you no longer wish to receive the order, you can refuse delivery by marking the package as "Return to Sender" when it arrives. Alternatively, you can return the unopened package to the car

Once an order has been placed, we are unable to cancel it.&#xA0;If you no longer wish to receive the order, you can refuse delivery by marking the package as &quot;Return to Sender&quot; when it arrives. Alternatively, you can return the unopened package to the carrier and inform them that you are refusing the delivery.&#xA0;

What is your cancellation policy?

Unfortunately, we are unable to add or edit orders after the purchase has been made.

Unfortunately, we are unable to add or edit orders after the purchase has been made.&#xA0;

Can I edit or add anything to my order?

We are sorry to hear that you are missing an item in your order! Please contact Customer Support by clicking here within 3 days of your order being delivered. To help us resolve the issue quickly, please include a photo of the items you did receive,

We are sorry to hear that you are missing an item in your order! Please contact Customer Support by clicking <a href="https://pureromance.com/pages/support" id="isPasted" rel="noopener noreferrer" target="_blank">here</a> within 3 days of your order being delivered.To help us resolve the issue quickly, please include a photo of the items you did receive, along with the name of the missing item(s). Be sure to check the package for any notes or packing slips that may indicate your other items were shipped separately.&#xA0;While we may not be able to guarantee an exact replacement due to potential stock issues, we will do our best to resolve the situation and ensure you are satisfied with a suitable solution.&#xA0;

What do I do if I am missing an item in my order?

We are sorry to hear you received the wrong item in your order! Please contact Customer Support by clicking here within 3 days of your order being delivered. To help us resolve the issue quickly, please include a photo of the item you received, along

We are sorry to hear you received the wrong item in your order! Please contact Customer Support by clicking <a href="https://pureromance.com/pages/support" id="isPasted" rel="noopener noreferrer" target="_blank">here</a> within 3 days of your order being delivered.To help us resolve the issue quickly, please include a photo of the item you received, along with the name of the missing item(s). Be sure to check the package for any notes or packing slips that may indicate your other items were shipped separately.&#xA0;While we may not be able to guarantee an exact replacement due to potential stock issues, we will do our best to resolve the situation and ensure you are satisfied with a suitable solution.&#xA0;

What do I do if I receive the wrong item in my order?

At Pure Romance, your satisfaction is our priority! We offer a 30 Day Return policy on all our products. Due to the intimate nature of our product line, once a product has been opened, it is considered used. Used item are non-returnable. This policy

At Pure Romance, your satisfaction is our priority! We offer a 30 Day Return policy on all our products. Due to the intimate nature of our product line, once a product has been opened, it is considered used. Used item are non-returnable. This policy is in place for the health, safety, and peace of mind of our customers and employees. However, if you need to make a return, we do accept items within 30 days of the purchase datePlease note the following for eligibility:<ul><li style="font-size: 16px;">Return shipping is the responsibility of the customer.</li><li style="font-size: 16px;">All original parts, cords, controllers, and accessories must be included.</li><li style="font-size: 16px;">Toys, lingerie, lubricants, and liquid products must remain unopened.</li><li style="font-size: 16px;">Clothing must be unworn and all tags be intact.</li><li>Products sold as &quot;Final Sale&quot; are not eligible to be returned</li></ul><article data-scroll-anchor="true" data-testid="conversation-turn-21" dir="auto" id="isPasted"><div data-message-author-role="assistant" data-message-id="29994e4e-10f6-4dc3-9545-dcb8b97503ff" data-message-model-slug="gpt-4o-mini" dir="auto">If you decide to keep a promotional item but return part of your order, the cost of the promotional item may be deducted from your credit. Please note that promotional items are excluded from our Satisfaction Guarantee policy and are not eligible for returns.</div></article>We want to ensure you&#x2019;re satisfied with your experience, please send a <a href="https://pureromance.com/pages/support" id="isPasted">message</a> to our Support Team.

What’s your return policy?

Pure Romance Help Center

Order Issues

What's the shelf life of your products?

Does my toy have a travel lock option?

When will item be back in stock?

Do you offer a warranty on your products?

How do I charge my toy?

How to Find the Right Replacement Charging Cord

Truly Sexy Flirt Perfume

Limited Time Brand Collaborations

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Do you offer discreet shipping?

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Do you ship worldwide?

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How do I track my order?

What if my package gets lost or arrives damaged?

My order was marked delivered but it’s not here.

Shipping Information

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What items are restricted from sales and promotions?

How do I take advantage of your BOGO sale

I didn't get my free item from the recent promotion

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